Following the eruption of a volcano in Iceland flight restrictions remain in place over the European airspace. Consequently there is considerable disruption to flights and to customers’ holiday arrangements.
We appreciate the importance of your holiday and the impact that the closure of the airspace has on your plans, and we understand that some of our clients may wish to revise their travel plans.
The following policy is currently in place: clients who wish to revise their travel plans are able to amend to an alternative travel date without incurring normal administration fees. Any difference in price will be payable, although if the alternative holiday is cheaper than the original, then the difference in price will be refunded. Alternatively customers can cancel free of charge if their flight has been confirmed as cancelled by the airline.
Customers who have booked through a travel agency can contact their travel agent.